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Return & Refund Policy

Easy returns on

If you don't want it, we take it back - no questions asked. In other words, satisfaction guaranteed or your money back! If for any reason you are dissatisfied with a purchase, you can return it within 30 days of purchase with a copy of the return authorization from customer support and in the original packaging for full purchase price refund.

Events and Tournaments

Software, DVDs, CDs, Downloads

Software, DVDs and CDs must not be opened. Products must not be shop worn, or outdated and be in resalable condition. If the product is defective we will replace it free. We stand behind our products 100%! Downloads are non-refundable. Most downloads can be evaluated by joining our FREE to join Member's Area at Please contact customer service before sending back a return for proper return address and instructions:

Chess Sets, Clocks and Chess Boards

Sets and boards have a 30 day return policy from date of purchase. Returns must be received at our address within that 30 days. We will refund all but our shipping charges and have a 10% repacking and restocking fee. This assumes that all returns are received in as-sent condition. Returns of chess boards are accepted, but be advised, that if not returned in mint condition we can not refund your money. Always, if a set or board arrives damaged, we will replace it free. Please be sure to keep the shipping packaging.

Free Shipping

If shipped the item(s) to you using Free Shipping and you return that item(s) for a refund, the original shipping costs incurred by will be deducted from your return amount. All the items will be delivered within 4-7 working days.